Frequently Ask Questions

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Parking

Yes, you can change dates, timings, flight number, vehicle details during our office hours by calling us on 01213 776611 or email us at bookings@flyparkplus.co.uk, where our customer services team will be happy to assist you.

Typically between 2-3 hours before your flight departure. More specifically, for domestic flights we suggest 2 hours and for international flights 3 hours.

Our car parks keep track of any changes in the flight schedule; you don’t need to worry if you arrive before midnight. However, If you arrive after midnight, there is a £10 charge, payable to the car park directly. If you are arriving earlier than expected, please contact the car park to arrange your vehicle to be ready for collection. Any part-time stays at car parking will be charged the full booking price.

Yes, you can, our customer services team is glad to answer any queries and make a reservation for you.

Log into your account where you can download a copy of your booking confirmation or email us at bookings@flyparkplus.co.uk .

Please secure a note of your booking reference, the telephone number and directions to the car park. On the contrary, if you are a smartphone user, you can show the booking confirmation to the car park representative on your arrival.

Kindly check your booking confirmation for arrival procedure and the car park helpline for any further queries in this regard. Flypark Plus is a booking agent and will not be meeting you at the airport meeting point.  

This is based on how the car parks calculate their prices. Our system calculates your departure or arrival date as a whole day.

This is based on how the car parks calculate their prices. Our system calculates your departure or arrival date as a whole day.

Our team is focused towards entertaining customer complaints. You can email us at customerservices@flyparkplus.co.uk, and you will receive a response within seven working days. Flypark Plus is a booking agent; we will not be responsible for any complaints regarding damages or car park service itself. We always try to emphasize our car parks to provide the best services to our customers and minimize the negligence. We suggest to all our customers, make sure to check your vehicle before leaving the car park or upon collection at meeting area.

Hotels

Log into your account where you can download a copy of your booking confirmation or email us at bookings@flyparkplus.co.uk .

Please secure a note of your booking reference, telephone number and directions to the Hotel. Or if you are a smartphone user, you can show the booking confirmation at the Hotel reception on your arrival.

Yes, you can. Our customer services team is glad to answer any queries and make a reservation for you.

Please contact our customer services team on 01213 776611 or email us at bookings@flyparkplus.co.uk for any changes required.

Cancellation fees are based on per room at £15. Few discounted rooms cannot be canceled or amended; please check the cancellation details before booking.

You should book your room a night before. For instance, if you are arriving at 4 am on 2nd March, the night of 1st March should be booked for an overnight stay.

You should book your room a night before, for instance if you are arriving at 4 am on 2nd march, the night of 1st march should be booked for overnight stay.

Availability of smoking rooms cannot be guaranteed; some hotels do offer the service, while others do not have this facility. 

Some hotels do allow pets if you are not sure please call us 01213 776611 or email us customerservice@flyaprkplus.co.uk .

Lounges

Log into your account where you can download a copy of your booking confirmation or email us at bookings@flyparkplus.co.uk . Please ensure you have your lounge pass printed at the time of your arrival at the lounge.

Yes, you can. Our customer services team are glad to answer any queries and make a reservation for you.

You can stay up to three hours before your flight. Please check the timings for more info or further details, while booking. 

You can stay up to 3 hours before your flight. Please check the timings on more info for further details while booking. 

Please call our customer services team if you are booking for more than seven people as pre-authorization is required for group bookings.

All Airport Lounges have a casual dress code; please ensure you have the right dress code otherwise you might be refused to enter.

Any cancellation made 48 hours before booking date will be charged 10% as administration costs. In the event of fewer than 48 hours’ notice, no refund shall be granted. 

We apologize for any inconvenience, as all the Airport lounges are a non-smoking area. 

On your booking confirmation, clear direction to the lounge will be given. Directions can also be found at 'More Info Section.'

All our airport lounges have facilities for disabled people. Further information is available on 'More Info Link.'

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