Terms And Conditions

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Our aim is to provide our customers with the best services in the market and ensure value for their hard-earned money. We want to assure you that when you are with us, you are in the best hands and will get the best service available. To get a better understanding of our policies, please refer to our detailed terms and conditions. There are a few basic principles that we work on to give our customers a stress-free travel, ensure that we are working on minimum cost and to assure the safety of our customers. For this reason, we have several options that our customers can choose from, according to their need and budget. Booking with Flypark Plus ltd implies that you agree with the terms and conditions provided by us and mentioned here. All disputes in this regard would be covered under British law in British Courts. Once there is a booking number provided to you, you shall be bound by the terms and conditions mentioned here. Please note: Following are our general booking terms and conditions, full terms and conditions for individual product are available on request.


Meet & Greet/ Park & Ride/On site

  • You must ensure that you have with you a booking reference number of the confirmation of the booking during your travel.
  • You must carry with you your Credit / Debit Card through which the booking was done which will ensure that the procedure at the car park can be completed in a smooth manner with little hassle to you and the parking staff.
  • By booking through Flypark Plus Ltd, the customer agrees to abide by the terms and conditions that have been mentioned hereinafter in its entirety.
  • The car park services that are offered by Flypark Plus Ltd are done through agents if it's not explicitly stated otherwise.
  • There will not be any obligation upon Flypark Plus Ltd for returning the money on account of the fact that the information wasn't mentioned anywhere on the site. It has been mentioned time and again in the terms and conditions and otherwise that the services offered are off site and offered through agents rather than booking agent.

THE CONDITIONS OF BOOKING

The manner in which Flypark Plus Ltd works is through contracting agencies. There are several individual car parks whose services Flypark Plus Ltd hires and there are certain terms and conditions that are needed to be followed exclusively for these individual car parks. There are details about the specific terms and conditions which are given here. In case of any negligence that is committed, there will be full responsibility of the agent till the time the vehicle is in the car park or returned. There will not be any liability once the vehicle is out of the premise of the car park or returned. Please ensure that the vehicle has been checked properly. The Company has the right to refuse or not fulfil a booking. The booking does not ensure that you will get the guaranteed service as the company can cancel the booking in case the service provider is unable to fulfil the booking. If such a circumstance arises, the Company will provide you a refund but will not be liable for any consequential loss or damage suffered. There will not be any liability of Flypark Plus Ltd when there is non-performance due to unforeseeable circumstances such as war, riots, terrorism, natural and nuclear disaster, unnatural weather conditions etc. or any other circumstances which would amount to an act of God.

Instructions and procedure for parking

  • In case of park and ride services Ensure that you are carrying with you the directions which take you to your car park including the booking reference number. You should also be familiar with the entry and exit procedures of the car park. All of these details would be printed on the booking voucher that has been provided to you. The liability of ensuring that the correct sets of directions are being followed is upon the customer which needs to be seen into prior to exiting from the car park. It will not be the responsibility of Flypark Plus Ltd and any of our agents in case there are bookings which are missed.
  • In case of Chauffeur/Meet and Greet services To ensure that there is a smooth ride, please ensure that you carry with you the contact number of the Chauffeur. Please familiarize yourself with the information regarding the procedure for arrival as mentioned in your booking voucher. The sole liability of being aware of the information that is mentioned in the voucher lies upon the customer. Flypark Plus Ltd and/or our agent will not be responsible for any missed bookings.
  • Possessions and keys Please ensure that there are no valuables inside your car and the only thing that is left behind is the keys/codes which would be needed to move the vehicle around. There is a chance that the car keys would need to be left with the parking staff unless it has been mentioned otherwise.

Procedures

  • In case proper entry and exit procedure as mentioned in the terms and conditions is not followed and a customer is charged with entry or exit fee, Flypark Plus Ltd will not be responsible for the refund. Please present your vouchers at the time of entry.
  • In a scenario where the company drivers are subjected to waiting or in cases of late arrivals by client, it may lead to an additional charge of £10 which is supposed to be paid at the earliest. Please refer to more information for information related to surcharges.
  • The vehicle that is to be parked at the car park needs to be in such a condition that it has a current MOT in case it is needed, is drivable, and is taxed. The car parking services hold the right to shift the vehicle in or outside the premises of the car park. The car can be driven for the same purpose. This is done to ensure that there is proficient management of the parking service. It is also done to prevent accidents or any hitch. Until there is a booking made for a self-park vehicle, the keys need to be given to the authorities for the same purpose. The car parking company has the right to bring the car to a public way and for that purpose the drivers provided by the company carry with them a full insurance.

PRICES

  • The amount that would be paid is the amount that is applicable pre booking and is inclusive of a VAT that is 20% unless stated otherwise.
  • At Flypark Plus Ltd we are always putting in the best efforts to provide our customers with the best possible deals that are available. For this purpose, we keep looking out the best deals which lead to revision in prices and services. We try to arrange for certain offers during various times in the year. There are times when due to high demand the prices may also go up.
  • In case of cancellations, the booking fee will not be refunded.
  • The prices may change subjected to the date and the duration of stay.
  • There are certain surcharges that are levied independent from the company and haven't been imposed by Flypark Plus Ltd and aren't included in the prices provided by Flypark Plus Ltd.
  • The two way 24 hour transfers are inclusive of the price payable to the price. This transfer is from the car park to the airport.
  • In case of certain bookings at some car parks, a minimum stay applies. In such cases, you can stay for less than the minimum number of days, but will nonetheless have to make the payment that is due for the minimum period of booking.
  • In case there is a high sided or extremely wide vehicle, certain car parks may not be able to accommodate that vehicle or may do that at an extra charge. This can be checked at more info or at the additional details that are available at our office.
  • Multiple special offers and codes cannot be clubbed together unless explicitly stated.

CANCELLATIONS / REFUNDS

  • These are only applicable to services which are cancellable.
  • The cancellations need to be done through us only and should not be made with the car park to be valid.
  • In order to get cancellation done, an email needs to be sent to bookings@flyparkplus.co.uk including the booking reference number.
  • There is a certain time limit that needs to be followed for cancellation requests to be accepted. No requests would be entertained post the office hours.
  • Customers who have not followed the conditions which have been mentioned would not be given any refund if unable to park.
  • In case there is a shorter stay than what was planned, there will not be any refund given.
  • The Refund Notice must be given within 48 hours of the cancellation, failing which the refund due to you will be waived.
  • As subjected to the prior notice periods, there would be an additional charge of £10 that would be chargeable. There are certain offers which explicitly say they are not refundable for which no refunds would be available. There would be no money given back in case of booking fees and SMS charges.
  • Double bookings - A customer will have to pay the entire cost of a booking in case there is no contact made within 30 days of return when there is a double booking made for the very same vehicle/stay.
  • We, at Flypark Plus Ltd try to make sure that complete information is to be provided to the clients after they have made the booking. Even after the receiving the complete information and detailed guidelines if a client fails to avail the given services with no due given notice there wouldn't be any refund that would be given.

ADVERTISING

In the capacity of an agent there are several companies that are advertised by Flypark Plus Ltd at each airport. We aim to put forward the best possible price during the entire year.

CANCELLATION COVER

  • This is only applicable to services and products which are cancellable and amendable.
  • In case a customer wishes to cancel a booking, the stipulated time should be in advance 24 hours before the date of departure. In case a cancellation is done post that period, the rules mentioned above would be applicable.
  • If explicitly mentioned cancellation cover wouldn't be applicable, it also will not be applicable if the bookings are for that date on which booking is done or the next day also.
  • The period in which cancellation requests would be entertained would be during the office period only. No cancellation requests would be seen post the notice period.

SMS

Customers who avail the service of a SMS confirmation must make sure that the cell phone they are using can perform the function. This service is not a refundable one.

AMENDMENT POLICY

In case there are changes done in the bookings where the notice period is exceeding a day, there would be a charge of £5 which would be imposed upon the customer.
In case a customer wants to get their booking changed, they should contact the office during the office hours.

LIMITED LIABILITY

The maximum liability that Flypark Plus Ltd owes to the customer for every and any claims is to the extent of the money given by customer for both the parking and the booking which was given to the Flypark Plus Ltd in accordance to the terms agreed upon.

DISTANCE SELLING

As per the regulations mentioned in Distance selling regulations, 2000 there would be a cooling off period which would be provided for certain goods and services. All cancellations would be done according to the terms of the contract which are agreed upon.

MODIFICATION

The terms and conditions may be amended at any given point of time by. The bookings done thereafter would be subjected to the new terms and conditions.

EMAIL

Flypark Plus Ltd might send you emails regarding offers which it thinks are suitable for you in the capacity of a client. In case you don't want to receive the emails, you can contact us at info@flyparkplus.co.uk

Instructions to be followed prior to arrival
  • You are supposed to carry a copy of the booking confirmation with you at the time
  • In case you haven’t received your booking confirmation prior to 24 hours of the date of travel, please contact the office. 01231 776611 or bookings@flyparkplus.co.uk
  • On arrival to the lounge you are supposed to present a copy of the booking confirmation and tell the representatives your booking number.
  • Please ensure that you have a valid identity proof such as Passport, Driving License, Photo ID card etc.
  • There will be an invitation for the lounge that would be sent via email, please carry it before entering the lounge. There is a chance you may be denied entry without it.
  • Lounge bookings are not transferable and are only valid on the date detailed on printed lounge booking confirmation. The booking may not be used by any person other than the named customer and only be used number of persons shown on the booking. Additional persons may only be admitted to a lounge at the discretion of the lounge operator and may be charged additional fee at the time by lounge where applicable.
  • Please ensure that you have the correct name and the location printed on your lounge invitation.
  • Please ensure that you are properly dressed in accordance with the relevant lounge terms and conditions before entering the lounge. Singlet’s, vests, casual shorts aren’t acceptable clothing for the lounge.
  • Please make sure that the customer reaches the airport boarding gate on time. A flight missed because of the usage of lounge by the customer will not make Flypark Plus Ltd liable.
  • Without adult supervision, children will not be permitted in the bar area of the lounge.
  • Please ensure prior hand that the duration and the date of the lounge booking syncs with the schedule of the flight. Fly Park Plus Ltd will not be responsible for lounge bookings which are mismatched.
  • The prices may change subjected to the date and the duration of stay.

Instructions to be followed during using the lounge
  • Alcohol cannot be taken out of the lounge. Please ensure that alcohol consumption is limited to the lounge.
  • It is prohibited to travel in an aircraft under the influence of alcohol. Customers are advised to not consume alcohol excessively. In case a customer is denied entry into the aircraft due to alcohol consumption, it will not be the responsibility of the Flypark Plus Ltd.

CANCELLATIONS / REFUNDS

Cancellation must be made via email or at our customer services number 01213 776611 within working hours at least 48 hours prior to the applicable flight departure. Full cost of the booking will be refunded deducting booking fee and 10% admin charge. No refund will be given for any cancellations notified less than 24 hours before the flight departure. All cancellations for group bookings must be made at least 7 days prior to departure date. No refund will be given for any cancellations of group bookings received less than 7 days prior to flight departure.

COMPLAINTS PROCEDURE

  • In case there is an issue at any of the given car parks, please provide information to the agent offering the services there for them to solve the issue. If you do not identify the provider at the time it may be difficult to resolve it later and the company will not be liable for the same. There will be maximum cooperation that would be provided to you though there is no full guarantee of it and the company will not be liable for the same.
  • In case you feel that there are certain other problems that you have encountered, do mention them using our form in a limit of 10 days of return. In case you can't obtain a form, please write at 197-201 Kings Chambers, Streetly Road, Birmingham B23 7AJ
  • The response cycle is about 10 days long, once the complaint has been received and there are maximum efforts done to resolve them.

ADVERTISING

In the capacity of an agent there are several companies that are advertised by Flypark Plus Ltd at each airport. We aim to put forward the best possible price during the entire year.

CANCELLATION COVER

  • This is only applicable to services and products which are cancellable and amendable.
  • In case a customer wishes to cancel a booking, the stipulated time should be in advance 24 hours before the date of departure. In case a cancellation is done post that period, the rules mentioned above would be applicable.
  • If explicitly mentioned cancellation cover wouldn't be applicable, it also will not be applicable if the bookings are for that date on which booking is done or the next day also.
  • The period in which cancellation requests would be entertained would be during the office period only. No cancellation requests would be seen post the notice period.

SMS

Customers who avail the service of a SMS confirmation must make sure that the cell phone they are using can perform the function. This service is not a refundable one.

AMENDMENT POLICY

In case there are changes done in the bookings where the notice period is exceeding a day, there would be a charge of £5 which would be imposed upon the customer.
In case a customer wants to get their booking changed, they should contact the office during the office hours.

LIMITED LIABILITY

The maximum liability that Flypark Plus Ltd owes to the customer for every and any claims is to the extent of the money given by customer for both the parking and the booking which was given to the Flypark Plus Ltd in accordance to the terms agreed upon.

DISTANCE SELLING

As per the regulations mentioned in Distance selling regulations, 2000 there would be a cooling off period which would be provided for certain goods and services. All cancellations would be done according to the terms of the contract which are agreed upon.

MODIFICATION

The terms and conditions may be amended at any given point of time by. The bookings done thereafter would be subjected to the new terms and conditions.

EMAIL

Flypark Plus Ltd might send you emails regarding offers which it thinks are suitable for you in the capacity of a client. In case you don't want to receive the emails, you can contact us at info@flyparkplus.co.uk

Instructions to be followed prior to checking in the hotel
  • You are supposed to carry a copy of the booking confirmation with you at the time
  • In case you haven’t received your booking confirmation prior to 24 hours of the date of booking, please contact the office on 01213 776611 or bookings@flyparkplus.co.uk
  • On arrival to the hotel you are supposed to present a copy of the booking confirmation and tell the representatives your booking number.
  • Please ensure that you have a valid identity proof such as Passport, Driving License, Photo ID card etc.
  • There will be airport transfer provided to the customers with prior intimation. In case a customer requires airport transfers they must mention it at the time of the booking. The airport transfers are without any additional charges.
  • All payments must be made in advance.
  • The price of meals is not included in the booking price unless explicitly mentioned. In case where there is a breakfast included, there won’t be no refund given for the not having the breakfast.
  • There will be extra charges for extra leisure activities to be paid in advance. This would be applicable for children too.
  • In case a customer has a particular room request, they are advised to tell about them in advance. The room request will be entertained subjected to availability. It doesn’t impose a binding contract on the party.
  • Parking – There is parking available near the hotels but these aren’t secured car parks unless explicitly mentioned. Owners would be parking at their own risk and Flypark Plus ltd will not be responsible for any mishap. Customers should familiarize themselves with parking arrangements. There is secured parking available in certain places also which can be checked here.

Instructions to be followed during stay at the hotel
  • Please ensure that there are no valuables left in the hotel room before checking out from the hotel and the company bears no responsibility for valuables left in the hotel once the guest has checked out.

CANCELLATIONS / REFUNDS

Cancellation must be made via email or at our customer services number 01213 776611 within working hours at least 48 hours prior to the arrival date. Full cost of the booking will be refunded deducting booking fee and 10% admin charge.
No refund will be given for any cancellations notified less than 48 hours before the arrival date.

ADVERTISING

In the capacity of an agent there are several companies that are advertised by Flypark Plus Ltd at each airport. We aim to put forward the best possible price during the entire year.

CANCELLATION COVER

  • This is only applicable to services and products which are cancellable and amendable.
  • In case a customer wishes to cancel a booking, the stipulated time should be in advance 24 hours before the date of departure. In case a cancellation is done post that period, the rules mentioned above would be applicable.
  • If explicitly mentioned cancellation cover wouldn't be applicable, it also will not be applicable if the bookings are for that date on which booking is done or the next day also.
  • The period in which cancellation requests would be entertained would be during the office period only. No cancellation requests would be seen post the notice period.

SMS

Customers who avail the service of a SMS confirmation must make sure that the cell phone they are using can perform the function. This service is not a refundable one.

AMENDMENT POLICY

In case there are changes done in the bookings where the notice period is exceeding a day, there would be a charge of £5 which would be imposed upon the customer.
In case a customer wants to get their booking changed, they should contact the office during the office hours.

LIMITED LIABILITY

The maximum liability that Flypark Plus Ltd owes to the customer for every and any claims is to the extent of the money given by customer for both the parking and the booking which was given to the Flypark Plus Ltd in accordance to the terms agreed upon.

DISTANCE SELLING

As per the regulations mentioned in Distance selling regulations, 2000 there would be a cooling off period which would be provided for certain goods and services. All cancellations would be done according to the terms of the contract which are agreed upon.

MODIFICATION

The terms and conditions may be amended at any given point of time by. The bookings done thereafter would be subjected to the new terms and conditions.

EMAIL

Flypark Plus Ltd might send you emails regarding offers which it thinks are suitable for you in the capacity of a client. In case you don't want to receive the emails, you can contact us at info@flyparkplus.co.uk

Instructions to be followed prior to using the hired car
  • You are supposed to carry a copy of the booking confirmation with you at the time when you use the car hiring service.
  • In case you haven’t received your booking confirmation prior to 24 hours of the date of booking, please contact the office on 01213 776611 or bookings@flyparkplus.co.uk
  • On inquiry, you are supposed to present a copy of the booking confirmation and tell the representatives your booking number.
  • Please ensure that you have a valid identity proof such as Passport, Driving License, Photo ID card, passport etc.
  • Please ensure that you have read all the documents carefully before booking the car hire service.
  • Please ensure that you are aware of the correct pick up location from where you have to pick up your hired car.
  • Please ensure that you have a valid driving license which doesn’t expire during the period of using the hired car.
  • Flypark Plus Ltd will not be responsible for any mishap that occurs due to noncompliance with the booking instructions.
Instructions to be followed the car is dropped off
  • Please check that you haven’t left any valuables in the car before dropping off the car at the centre.
  • Please ensure that you drop the car off at the mentioned place.

 

CANCELLATIONS / REFUNDS

Cancellation must be made via email or at our customer services number 01213 776611 within working hours at least 48 hours prior to the arrival date. Full cost of the booking will be refunded deducting booking fee and 10% admin charge.
No refund will be given for any cancellations notified less than 48 hours before the arrival date.

ADVERTISING

In the capacity of an agent there are several companies that are advertised by Flypark Plus Ltd at each airport. We aim to put forward the best possible price during the entire year.

CANCELLATION COVER

  • This is only applicable to services and products which are cancellable and amendable.
  • In case a customer wishes to cancel a booking, the stipulated time should be in advance 24 hours before the date of departure. In case a cancellation is done post that period, the rules mentioned above would be applicable.
  • If explicitly mentioned cancellation cover wouldn't be applicable, it also will not be applicable if the bookings are for that date on which booking is done or the next day also.
  • The period in which cancellation requests would be entertained would be during the office period only. No cancellation requests would be seen post the notice period.

SMS

Customers who avail the service of a SMS confirmation must make sure that the cell phone they are using can perform the function. This service is not a refundable one.

AMENDMENT POLICY

In case there are changes done in the bookings where the notice period is exceeding a day, there would be a charge of £5 which would be imposed upon the customer.
In case a customer wants to get their booking changed, they should contact the office during the office hours.

LIMITED LIABILITY

The maximum liability that Flypark Plus Ltd owes to the customer for every and any claims is to the extent of the money given by customer for both the parking and the booking which was given to the Flypark Plus Ltd in accordance to the terms agreed upon.

DISTANCE SELLING

As per the regulations mentioned in Distance selling regulations, 2000 there would be a cooling off period which would be provided for certain goods and services. All cancellations would be done according to the terms of the contract which are agreed upon.

MODIFICATION

The terms and conditions may be amended at any given point of time by. The bookings done thereafter would be subjected to the new terms and conditions.

EMAIL

Flypark Plus Ltd might send you emails regarding offers which it thinks are suitable for you in the capacity of a client. In case you don't want to receive the emails, you can contact us at info@flyparkplus.co.uk

TRAVEL INSURANCE
  • Please ensure that while travelling you carry a copy of your travel insurance policy.
  • Please note down your policy number and it should be available with you at all times.
  • Please ensure that you also have a valid ID proof such as such as Passport, Driving License, Photo ID card etc.
  • Please read the instructions that come with your travel insurance properly.
  • Please bear in mind the scope of coverage provided under the insurance policy. Please read the all the details of the insurance policy that comes with the booking confirmation carefully and there will not be any liability of the company for your failure to take note of the detailed terms and conditions of coverage under the policy.

CANCELLATIONS / REFUNDS

Cancellation must be made via email or at our customer services number 01213 776611 within working hours. You have a 14 days 'cooling off' period, you can cancel and return the policy documents if you are not satisfied with the level of cover provided. Full cost of the booking will be refunded after deducting booking fee and 10% admin charge.

ADVERTISING

In the capacity of an agent there are several companies that are advertised by Flypark Plus Ltd at each airport. We aim to put forward the best possible price during the entire year.

CANCELLATION COVER

  • This is only applicable to services and products which are cancellable and amendable.
  • In case a customer wishes to cancel a booking, the stipulated time should be in advance 24 hours before the date of departure. In case a cancellation is done post that period, the rules mentioned above would be applicable.
  • If explicitly mentioned cancellation cover wouldn't be applicable, it also will not be applicable if the bookings are for that date on which booking is done or the next day also.
  • The period in which cancellation requests would be entertained would be during the office period only. No cancellation requests would be seen post the notice period.

SMS

Customers who avail the service of a SMS confirmation must make sure that the cell phone they are using can perform the function. This service is not a refundable one.

AMENDMENT POLICY

In case there are changes done in the bookings where the notice period is exceeding a day, there would be a charge of £5 which would be imposed upon the customer.
In case a customer wants to get their booking changed, they should contact the office during the office hours.

LIMITED LIABILITY

The maximum liability that Flypark Plus Ltd owes to the customer for every and any claims is to the extent of the money given by customer for both the parking and the booking which was given to the Flypark Plus Ltd in accordance to the terms agreed upon.

DISTANCE SELLING

As per the regulations mentioned in Distance selling regulations, 2000 there would be a cooling off period which would be provided for certain goods and services. All cancellations would be done according to the terms of the contract which are agreed upon.

MODIFICATION

The terms and conditions may be amended at any given point of time by. The bookings done thereafter would be subjected to the new terms and conditions.

EMAIL

Flypark Plus Ltd might send you emails regarding offers which it thinks are suitable for you in the capacity of a client. In case you don't want to receive the emails, you can contact us at info@flyparkplus.co.uk

 
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